Users, Roles & Permissions

SKU Manager uses role-based access control so you can give each team member the right level of access without exposing sensitive settings or data.

Built-in Roles

Role	What they can do
Admin	Full access to all settings, billing, users, data, and integrations
Manager	Manage products, orders, inventory, and customers — cannot change billing or workspace settings
Warehouse Staff	Process orders, receive stock, perform cycle counts, scan barcodes — no product editing or settings access
Read Only	View products, orders, and reports — no create, edit, or delete access

Inviting Team Members

1. Go to Settings → Organization → Users → Invite Member
2. Enter the person's email address
3. Select their role
4. Click Send Invite

The invited person receives an email with a link to accept the invitation and create their account. Pending invitations can be revoked or resent from Settings → Organization → Users → Pending Invitations.

Changing a Member's Role

1. Go to Settings → Organization → Users
2. Click the member's name
3. Select a new role from the Role dropdown
4. Click Save

Role changes take effect immediately — the member's next page load reflects the new permissions.

Removing a Team Member

1. Go to Settings → Organization → Users
2. Click the member's name
3. Click Remove Member and confirm

Removing a member revokes their access immediately. Their historical activity (orders processed, stock adjustments made) is retained in the audit log.

Custom Roles

On the Business and Enterprise plans, you can define custom roles with fine-grained permission controls:

1. Go to Settings → Organization → Roles → Create Role
2. Name the role (e.g. "Receiving Operator")
3. Toggle individual permissions on or off — available permissions include products, orders, inventory, customers, stores, users, reporting, and settings
4. Click Save

Custom roles can be assigned to any team member like built-in roles.

Audit Log

Every action taken by a user is recorded in the audit log. Audit and activity records are accessible to platform administrators under Settings → Platform Admin → Activity, who can filter them by user, action type, and date range.

Audit log entries cannot be edited or deleted. They are retained for the lifetime of your workspace.