Sales Channels & Integrations

SKU Manager centralises orders and inventory across all your sales channels. Connect a channel once, and orders flow in automatically while inventory levels stay in sync across every storefront.

Ways to Bring Orders In

• Shopify — a connected sales channel with full two-way sync of products, inventory, orders, and fulfillments
• Manual order entry — enter phone, in-person, or wholesale orders directly in SKU Manager
• GraphQL API — connect a custom storefront or ERP and read/write orders, products, and inventory programmatically

Connecting Shopify

See Shopify Sync for the full connection guide. In brief:

1. Go to Settings → Organization → Shopify
2. Enter your Shopify store domain
3. Click Install App and authorize access in Shopify
4. The initial product import runs automatically

Entering Orders Manually

For orders that arrive outside your connected storefronts — phone, in-person, or wholesale — you can create an order directly in SKU Manager from the Orders page. Manually entered orders follow the same pick-pack-ship workflow, and inventory is deducted when they are fulfilled.

Managing Orders Across Channels

The Orders page shows orders from every source combined — your Shopify channel, manually entered orders, and orders created through the API. Use the Store filter to narrow the list to a single source.

Inventory is a single shared pool. Stock is allocated across all channels — when an item sells through one channel, the available quantity decreases everywhere. Reservations are held per warehouse against pending orders, so committed stock is not double-sold.

Disconnecting a Store

To remove a store connection:

1. Go to Settings → Organization → Shopify
2. Click Disconnect Store
3. Confirm the action

Historical orders and inventory movements from the disconnected store are retained in SKU Manager. No data is deleted.

API Integration

For custom integrations, SKU Manager exposes a GraphQL API for reading and writing orders, products, and inventory. Retrieve your API key from Settings → Organization → API Keys. Full API documentation is available in the GraphQL API reference.