Returns & Restocking

SKU Manager handles the full returns workflow — from creating a return against an order through inspecting returned items and deciding whether to restock them.

Creating a Return

Returns are created against a fulfilled order:

1. Navigate to Orders and open the shipped order
2. Click Create Return
3. Select the line items being returned and the quantity for each
4. Choose a return reason (customer changed mind, defective, wrong item, etc.)
5. Click Save — the return is created with status Awaiting Receipt

Receiving Returned Items

When the physical goods arrive at the warehouse:

1. Open the return from Orders → Returns or from the original order
2. Click Receive Items
3. For each returned item, scan the barcode or confirm manually
4. Set the condition:
   • Resellable — item is in original condition and can be restocked
   • Damaged — item cannot be resold; write off stock
   • Missing — item was not included in the return parcel
5. Click Confirm Receipt

Restocking Inventory

For items marked Resellable:

1. From the received return, click Restock Items
2. Select the warehouse location to restock into
3. Confirm quantities — inventory levels update immediately
4. A stock movement entry is created in the stock history in the Warehouse area

Damaged items are written off automatically — no restock is applied, and the loss is recorded in the inventory history.

Refund Processing

Refunds are processed through your connected store (Shopify) — SKU Manager does not handle payment refunds directly. After marking a return received:

1. Open the original order in Shopify
2. Issue the refund against the returned line items from Shopify's order page

SKU Manager will sync the updated order status once the Shopify refund is applied.

Tracking Returns

The Orders → Returns page lists all open and completed returns, filterable by:

• Status (awaiting receipt, received, restocked, closed)
• Date range
• Store
• Return reason

Use this view to monitor outstanding returns and identify products with high return rates.

Restocking from Other Adjustments

You can also add stock outside the returns workflow using the stock-adjust action in the Warehouse area. This is useful for:

• Receiving stock corrections after a physical count
• Adding stock from a supplier delivery without a formal purchase order
• Transferring stock between warehouse locations