Orders & Fulfillment

SKU Manager gives warehouse teams a streamlined workflow for processing orders from receipt through fulfillment.

Order Lifecycle

Orders move through the following statuses:

1. Pending — received from a connected store, awaiting action
2. Processing — picked up by a warehouse operator
3. Picking — items being collected from shelves
4. Packed — items packed and ready for carrier
5. Shipped — tracking number assigned, carrier notified
6. Delivered — confirmed delivery (if carrier tracking is available)

Viewing Orders

Navigate to Orders from the main menu. Use the filters to narrow by:

• Status (pending, processing, shipped, etc.)
• Date range
• Store (if multiple stores are connected)
• Assigned operator

Processing an Order

1. Open an order and click Start Picking
2. Follow the pick list — items are sorted by warehouse location for efficiency
3. Scan or manually confirm each item as you collect it
4. Click Mark as Packed once all items are collected
5. Enter or scan the tracking number when handing to the carrier
6. Click Mark as Shipped — this pushes the fulfillment back to Shopify automatically

Bulk Fulfillment

For high-volume operations, use the bulk actions toolbar on the Orders list to mark multiple orders shipped simultaneously after entering a shared carrier manifest.

Returns & Refunds

To process a return, open the shipped order and click Create Return. Specify returned items and condition, then choose whether to restock inventory. Refund processing happens in Shopify — SKU Manager updates inventory accordingly.

Printing Pick Lists & Packing Slips

From any order, use the Print menu to generate:

• Pick list — warehouse-optimized item list by location
• Packing slip — customer-facing document included in the shipment