General Questions

What is SKU Manager?

SKU Manager is an inventory and order management platform designed for warehouse teams, operations managers, and e-commerce merchants. It centralises your products, stock levels, and orders in one place.

What platforms does SKU Manager integrate with?

Currently supported integrations:

• Sales channels — two-way Shopify sync for products, inventory, and orders
• Shipping carriers — DHL, Australia Post, and USPS for labels and tracking
• GraphQL API — connect any custom system using scoped API keys

More integrations are on the roadmap. Real-time alerts for low stock, orders, and other events are configured in Settings → Profile → Notifications.

How does billing work?

Plans are billed monthly or annually. You can view your current plan and upgrade under Settings → Organization → Billing. Annual plans include a discount compared to monthly billing.

Can I import existing products?

Yes. Go to Products → Import and upload a CSV file. The import wizard maps your columns to SKU Manager fields and previews changes before applying them.

Is my data backed up?

Data is stored on encrypted, replicated databases with automated daily backups.

How do I reset my password?

Click Forgot password on the login page and enter your email. You'll receive a reset link within a few minutes.

Where can I get support?

• In-app chat — available from the help icon in the bottom-right corner
• Email — support@skumanager.com
• This help center — browse guides and documentation

Can multiple users work simultaneously?

Yes. SKU Manager is a multi-user, real-time platform. Changes made by one user are reflected immediately for all other users in the same workspace.