Shopify Sync

SKU Manager's Shopify integration provides real-time, two-way synchronization between your Shopify store and your warehouse operations.

Connecting Your Store

1. Go to Settings → Organization → Shopify
2. Enter your Shopify store URL (e.g. my-store.myshopify.com)
3. Click Install App — you'll be redirected to Shopify to authorize access
4. Once authorized, the initial product and inventory import begins automatically

What Gets Synced

Data	Direction	Notes
Products & variants	Shopify → SKU Manager	Initial import and ongoing
Inventory levels	Both directions	Warehouse adjustments push to Shopify
Orders	Shopify → SKU Manager	New and updated orders
Fulfillments	SKU Manager → Shopify	Mark orders fulfilled from the warehouse

Sync Frequency

• Real-time webhooks handle new orders and inventory changes immediately
• Periodic reconciliation runs every 15 minutes to catch any missed events
• A full sync can be triggered manually from Settings → Organization → Shopify

Handling Conflicts

When the same inventory level is updated in both Shopify and SKU Manager within the same sync window, SKU Manager's value wins. This prevents overselling from stale Shopify data.

Pausing Sync

To temporarily pause synchronization (e.g. during a stocktake), go to Settings → Organization → Shopify and pause syncing. Orders will still be imported; inventory pushes are suspended.

Troubleshooting

If products are missing after connection, check:

• The Shopify app has read/write permission for Products and Inventory
• The store is on an active Shopify plan
• No duplicate SKUs exist across your product catalogue

For persistent issues, view the sync history under Settings → Organization → Shopify.